I haven’t read his book yet, but from the reviews I was reading it seems like an interesting read. Some of the chapter titles include:
Pay Attention!
Acknowledge others
Think the best
Listen
Be inclusive
Speak kindly
Don’t speak ill
Accept and give praise
Respect even a subtle “no”
Respect other’s opinions
Mind your body
Be agreeable
Keep it down (and rediscover silence)
Respect other people’s time
Respect other people’s space
Apologize earnestly
Assert yourself
Avoid personal questions
Care for your guests
Be a considerate guest
Think twice before asking for favors
Refrain from idle complaints
Accept and give constructive criticism
Respect the environment and be gentle
Don’t shift responsibility and blame.
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